Frequently Asked Questions
Everything you need to know about shopping with CODE 118
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your CODE 118 account to view your order history and current status.
What should I do if my item arrives damaged?
If your order arrives damaged, please take a photo of the item and packaging and contact our customer service team within 48 hours for a replacement.