Returns & Exchanges
At CODE 118, we stand by the quality of our gear and offer a 45-day hassle-free return and exchange period for all items in original condition. If your purchase doesn't meet your expectations, our streamlined process ensures you get the right product or a full refund quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.
Receive Refund or Replacement
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing